Refund policy

Refund and Return Policy

Sandsfield Wellness has a 14 day return policy from the date of receiving your item(s).

To process a return, the merchandise must be in the same condition in which it was delivered. This means that it must be in its original condition, packaging, have the instructions and documentation, all accessories (in original condition too) and all must be unused.

The receipt of purchase must be included with all returns.

If the merchandise meets the requirements above, please contact the customer support team to begin the return process at Support@Sandsfield.com.

If the return is approved by the respective Supplier (See below), you will be provided with a Return Merchandise Authorization (RMA) number, which must be visible outside the equipment. Products received without a return authorization number (RMA) will not be processed. Sandsfield Wellness is not responsible for any item returned without the RMA number clearly marked on the outside of the package.

All returned items must be received within 14 days from the acceptance of the return.

Customers are responsible for return shipping costs, as well as any damage or loss during shipment that may occur in the equipment.

You can contact us for any return question at Support@Sandsfield.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make things right.

Return Policies for Elina Pilates

Non-Refundable items:

Unless covered by the warranty, the following Elina Pilates items cannot be refunded:

Customized products: any product ordered with special upholstery.
Equipment: Cadillac, Cadillac-Reformer, Reformer, Ladder Barrel, Combo Chair, Wall Unit, Wall Board Onne, Ped&Pull, Spine, Arcos, Arc, Triangle, Mat, Towers.
Configuration of special equipment.
Accessories and spare parts.
Special shipments.
Amounts collected for the reservation of the goods.

Warranty Return Procedure for Elina Pilates

To process a return based on warranty, it must be approved by the Customer Service of Elina Pilates®.

To do this, you must contact the email usa@elinapilates.com and the technical service will determine whether or not the problem is an issue that should be treated as a warranty.

Whenever anything is returned to Elina Pilates® that is not covered under warranty or does not meet the warranty return conditions, the purchaser will be solely and fully responsible for the cost of transportation and insurance to return the product to sender.

If the item arrived damaged, it is essential that you write it down on the delivery note, leaving a record of the problem and notify Elina Pilates® within a period not exceeding 24-48 hours.

Any defective product may be returned and replaced with the same item, subject to the product warranty. If we choose to repair or replace equipment, this may require that your product be returned for inspection and testing at our facility, prior to shipping the replacement product.

In the case of receiving an item that you did not order, Elina Pilates® will pay the cost of return shipping. But the return conditions will be the same as those expressed previously, the merchandise must be in the same condition in which it was delivered. It must be in its original condition, same packaging, keep the instructions, documentation, accessories (in their original condition too) and must be unused.

Once your return has been received, inspected and processed, and is definitively authorized, the amount of the equipment will be immediately refunded.

Return Policies for Peak Pilates

Peak Pilates® does not accept returns for large equipment including: PPS Deluxe, MVe® Chairs, Cadillacs, Reformers, Artistry® TWS, Sports Med, Wall Units, Mats, Hi-Ladder Barrels, Hump Barrels, Low and Combo Chairs or any custom built-to-order items. Spring returns are also not accepted.

Peak Pilates® is deeply committed to customer satisfaction. Should you need to return a product, please check the return policy below for the particulars relating to that item. The returned item(s) need to be properly re-packed and received in "like-new" condition with a copy of the original invoice included. Your assigned RMA number must accompany the return, either marked on the outside of the package or notated on the invoice. It is strongly recommended that the item is returned using an insured, traceable shipping method. Once received and inspected, we will gladly exchange the returned item, issue a credit toward a future purchase, or issue a refund. A 20% restocking fee may be applicable to returned items and original outbound shipping charges are not refundable.

In the case of a manufacturing defect, please refer to the Peak Pilates® Warranty Policy.

Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case by case basis.

Missing items must be reported within 72 hours of receiving your order. It is your responsibility to verify the contents of your order within that time frame and notify us of any discrepancies. For a listing of included parts, please refer to the assembly manual packed with your equipment.

Return Policies for Spinning (A Mad Dogg Company)

RETURNS AND EXCHANGES

Mad Dogg Athletics is committed to 100% customer satisfaction. Returns are accepted for most purchases, except for refurbished bikes and other exclusions described below. A 20% restocking fee applies to all Spinner® Bikes.

Under our flat-rate shipping promo, the original shipping cost will be deducted from all credits issued to the purchaser for Spinner® bikes.
Electronic items such as heart rate monitors, Spinning® computers and all Spinner® bikes must be returned in their original packaging.
Clothing and accessories must be unworn and unwashed with all original tags.
Product returns that are received damaged or otherwise not able to be sold as new will be evaluated on a case-by-case basis.
In the case of a manufacturing defect, please refer to the product’s warranty policy.
For returns, cancellations and refunds of education products, please refer to the Education, Training and Membership Policies.
For cancellations and refunds of app subscriptions, please refer to the Spinning® Apps section.

RMAs: All returned items must include a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Returns without an RMA will be rejected. If you have questions about an RMA for a particular item, please call (1) 800.847.7746 or (1) 310.823.7008 or e-mail info@maddogg.com. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for shipping costs to return merchandise to us. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed within 7-10 business days.